Customer Service Executive

CBC Recruitment Solutions; London; Hybrid; GBP 25,000 - 30,000; Full time

Job description

Customer Service Associate

Location: London – hybrid

Salary: To £30,000 plus bonus and benefits

Our client is an asset finance specialist providing first-class customer service. Due to growth, they are looking to recruit a Customer Service Associate.

The successful Customer Service Associate will play a critical role in delivering exceptional customer service, managing collections, and ensuring regulatory compliance throughout the life cycle of the customer journey. The ideal candidate will possess strong communication skills, a solutions-oriented mindset, and a commitment to upholding the highest standards of integrity and customer care.

Responsibilities:

1. Handling all telephone enquiries from both prospective and existing customers.
2. Responding to customers quickly and effectively, ensuring that every customer interaction has a positive outcome.
3. Responsible for all in-life processes, such as settlement requests, reschedules, account queries, refunds, and cash reconciliations.
4. Liaising with internal departments assisting with both in-life requests & customer queries.
5. Maintaining customer data to ensure it is up to date.
6. Identifying improvements and changes that will further enhance our customer service delivery.
7. Ensuring the service we provide is representative of company values.
8. Complaints handling.

This is an exciting opportunity to join a dynamic business during an exciting period of growth.

In the first instance, please send your CV in confidence to [e-mail].