Customer Service Executive

Recruit4staff; England; On-site; GBP 24,000 - 25,000; Full time

Job description

Recruit4staff are proud to be representing their client, a leading Holiday Company in their search for an Customer Service Executive to work based in the offices in Chester.

For the successful Customer Service Executive, our client is offering:

• Salary up to £23,809.50 per annum
• Monday - Sunday (37.5 hours) Rota is 5 days out of 7, 9am to 5.30pm
• Permanent Position
• Benefits: Pension, 22 Days Holiday, Enhanced Pension, Maternity & Paternity, Social Events, Employee Discounts, Life Insurance

The role - Customer Service Executive:

• Responsible for managing customer enquiries who are on holiday (in-resort)
• Manage individual queries and provide resolutions in line with company policies
• Liaise with hoteliers to support resolutions in-resort

What our client is looking for in Customer Service Executive:

• Previous experience working within the travel industry in customer services / customer relations - ESSENTIAL
• Strong communication
• Case Management / Complaint Management Experience - ESSENTIAL
• Able to cope well in pressured environments
• Reactive in nature

Key skills or similar Job titles: Travel Agent, Travel Specialist, Booking Agent, Customer Service, Resolution Executive

For further information about this and other positions please apply now.

This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Limited who are operating as a recruitment agency, agent, agencies, employment agency or employment business.

Recruit4staff is proud to be representing their client, a leading manufacturing company in their search for a Customer Service Executive to work at their facility on Wrexham Industrial Estate.

For the successful Customer Service Executive client is offering:

• £24,683.75 per annum
• Monday - Friday - Either; 8:45 am - 5:15 pm / 9 am - 5:30 pm (Saturday Rota Approx 1 in 6 weeks once trained)
• Permanent role with a reputable company
• Training and development opportunities
• Free parking on-site
• Increase in pay after 2 years services

The role – Customer Service Executive:

• Handling incoming calls ensuring KPIs are met
• Proactively manage the account ensuring that delayed orders and breakages are chased and communicated effectively
• To answer technical questions
• Inputting orders on the same day as they're received
• To provide support with order entry and returns
• Accurate data entry

What our client is looking for in a Customer Service Executive:

• Must possess an excellent telephone manner - ESSENTIAL
• Previous customer service experience working in an office environment - ESSENTIAL
• Experience in dealing with customers
• Basic computer skills
• Must be able to work effectively as part of a team

Key skills or similar Job titles: Customer Service Agent, Customer Service Executive, Customer Service Advisor, Customer Service Assistant

Commutable From: Wrexham, Deeside, Ruabon, Chirk, Oswestry, Broughton

For further information about this and other positions please apply now.

This vacancy is being advertised on behalf of Recruit4staff (Wrexham) who are operating as a recruitment agency, agent, agencies, employment agency or employment business.

Customer Service Executive

Cheshire West and Chester

Permanent

Recruit4staff is proud to be representing their client, a leading Travel company in their search for an experienced Customer Service Executive to work in their busy office based in Chester.

For the successful Customer Service Executive our client is offering:

• £24,000 per annum
• Days role, Monday - Friday 9 am-5:30 pm, 37.5 hours per week
• Permanent position
• 22 days holiday rising 1 day per year (up to 25)
• Company Pension Scheme
• Benefits package
• Opportunities of hybrid working after 6-month probation

The Role of the Customer Service Executive:

• Responsible for handling customer service enquiries after holidays are booked
• Responding to inbound calls and emails
• Escalating queries to specialist teams where necessary
• Providing resolutions and additional information to customers as and when required
• Administer amendments to bookings and extras at the customer's request

What our client is looking for in a Customer Service Executive:

• Previous experience working in a customer service role - ESSENTIAL
• Travel Industry or Holiday Industry Experience - ESSENTIAL
• Excellent communication skills
• Computer Literate
• Customer Care and complaint management experience - ESSENTIAL

Key skills or similar Job titles: Customer Service Executive, Customer Service Advisor, Complaint Handler, Complaint Resolution Officer, Resolution Officer

Commutable from: Chester, Wrexham, Runcorn, Warrington, Llay, Buckley, Flint, Deeside

For further information about this and other positions please apply now.

This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Ltd who are operating as a recruitment agency, agent, agencies, employment agency or employment business.