Customer Service Executive

• Position: Customer Service Executive
• Salary: £25,260
• Location: Brighton – hybrid working (3 days in the office)
• Hours: Monday to Friday 9am – 5.30pm
• A great range of benefits as listed below and an excellent office location & environment

A great company in central Brighton is looking for a Customer Service Executive to join them. They offer a great range of benefits as listed below and, as a company, they provide a professional service to their clients and customers. The Brighton office is modern and vibrant, making it a great place to work.

The customer service role involves administration, customer service via phone calls, webchat, and emails, and working with multiple systems. Excellent customer service skills, the ability to problem-solve, and remaining calm under pressure are key, along with a good technical aptitude for databases, Google Drive, and Microsoft Office.

As a Customer Service Executive you will:

• Work with customers on the phone, via live chat, and email to help them use and understand the service and the data provided, working within set SLAs.
• Handle general client queries and monitor/handle external and internal emails.
• Place customer orders using multiple and sometimes complex systems.
• Learn and maintain product and service knowledge.
• Set up client accounts and provide support to new customers, including quotations.
• Promote existing and new products and services where required.

Skills & experience required:

• Previous phone/office based customer service experience is ideal.
• Good computer literacy and administration skills.
• High attention to detail and good accuracy levels.
• Previous experience with Google Drive and CRM systems is a strong advantage.

Salary, hours & company benefits:

• £25,260 per annum.
• Monday to Friday 9am to 5.30pm.
• Flexible working – hybrid with 3 days per week in the office and 2 from home.
• 25 days holiday plus public holiday, plus Birthday day off and the option to buy or sell holiday.
• Share incentive plan.
• Pension scheme.
• Life assurance scheme.
• Income protection plan.
• Comprehensive discounts at major retailers.
• Wellbeing centre.
• Access to free health and fitness classes and other perks.
• Volunteer days.

Wild Recruitment Ltd T/A First Recruitment Services are acting as an Employment Agency in relation to this vacancy.