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Customer Service Executive
Asthon A/S
Ellesmere Port
On-site
GBP 24,000
Full time
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Job summary
An established industry player is seeking a Customer Service Executive to provide exceptional support to holidaymakers. In this pivotal role, you will manage customer enquiries, resolve complaints, and liaise with hotels to ensure a seamless experience for travelers. The ideal candidate will possess strong communication skills and a background in the travel industry. This permanent position offers a competitive salary and a range of benefits, including enhanced pension and employee discounts. If you're passionate about customer service and thrive in a fast-paced environment, this opportunity is perfect for you.
Benefits
Qualifications
- Experience in travel industry customer service is essential.
- Strong communication and complaint management skills required.
Responsibilities
- Manage customer enquiries for holidaymakers in-resort.
- Investigate complaints and liaise with hoteliers for resolutions.
Skills
Job description
Recruit4staff are proud to be representing their client, a leading Holiday Company in their search for an Customer Service Executive to work based in the offices in Chester.
For the successful Customer Service Executive, our client is offering:
- Salary up to £23,809.50 per annum
- Monday - Sunday (37.5 hours) Rota is 5 days out of 7, 9am to 5.30pm
- Permanent Position
- Benefits: Pension, 22 Days Holiday, Enhanced Pension, Maternity & Paternity, Social Events, Employee Discounts, Life Insurance
The role - Customer Service Executive:
- Responsible for managing customer enquiries who are on holiday (in-resort)
- Manage individual queries and provide resolutions in line with company policies
- Investigate complaints
- Liaise with hoteliers to support resolutions in-resort
- Providing excellent customer service
- Prioritise escalations
What our client is looking for in Customer Service Executive:
- Previous experience working within the travel industry in customer services / customer relations - ESSENTIAL
- Strong communication
- Case Management / Complaint Management Experience - ESSENTIAL
- Able to cope well in pressured environments
- Reactive in nature
Key skills or similar Job titles: Travel Agent, Travel Specialist, Booking Agent, Customer Service, Resolution Executive
Commutable From: Cheshire, Flintshire, Denbighshire, Wrexham
For further information about this and other positions please apply now.
This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Limited who are operating as a recruitment agency.
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