Customer Service Executive

JR United Kingdom; City of Edinburgh; On-site; GBP 24,000 - 25,000; Full time

Job description

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Salary: £24,000 - £25,000 | Full-Time | Monday to Friday (35 hours per week)

We’re partnering with a leading Customer Service Centre in Edinburgh to recruit enthusiastic Customer Service Executives to join their dynamic and supportive team.

If you’re passionate about delivering exceptional service, enjoy problem-solving, and want to work for a business that genuinely values its people, this could be the opportunity for you.

Why You’ll Love Working Here

We know it’s not just about the job – it’s about the whole package. Here’s what you can expect:

• Competitive salary with annual pay reviews
• 10% non-contributory employer pension
• Annual performance-based bonus
• Group income protection and life assurance

Work-Life Balance

• Extra holidays awarded with length of service
• Holiday trading scheme – buy or sell up to 5 days (pro rata)
• Private medical insurance
• Discounted gym membership and cycle-to-work scheme
• Free food and snacks in the office pantry
• Mental health first aiders, menopause ambassadors and confidential counselling through our Employee Assistance Program

Modern Workplace

• Edinburgh city centre
• Direct access to central shops and amenities
• On-site coffee machines and breakout areas for relaxation

About the Role

As a Customer Service Executive, you'll be part of a frontline team providing first-class support to advisers and customers, primarily around pension products. You’ll handle phone calls and digital communications, ensuring queries are resolved swiftly and professionally.

You’ll also collaborate with operational and distribution teams to ensure a smooth customer journey and will need to use internal systems effectively – so strong IT skills (Word, Excel, and Outlook) are essential.

Working Hours

35 hours per week, Monday to Friday. You’ll work one of the following shifts (issued a week in advance), each including a one-hour lunch break:

• 8.30am – 4.30pm
• 9.00am – 5.00pm
• 9.30am – 5.30pm

What We’re Looking For

You’ll thrive in this role if you:

• Stay calm and organised in a fast-paced environment
• Communicate clearly and confidently, both written and verbal
• Enjoy solving problems and making thoughtful decisions
• Are a team player who contributes ideas and supports others

Interested?

Click ‘apply now’ and one of our team will be in touch. We’re excited to hear from you!

A Bit About the Company

The company is on a mission to make retirement more rewarding. That means doing things differently. From day one, they put people first – their customers, their advisers, and their colleagues.

They have built a business where partnership and collaboration are at the heart of everything they do. They work hard, celebrate wins, and continuously shape their platform to deliver the very best experience.

Their culture sets them apart. They champion flexibility, wellbeing, diversity, and doing the right thing – inside and outside of work. And when it comes to benefits? They have that covered too – with enhanced parental leave, paid time off for emergencies, wellbeing programmes, and flexible working options all part of the package.