Customer Service Executive

A fabulous accountancy and payroll company in Stockport are looking for a Customer Service Executive to join their bustling team in their state of the art office in Bramhall, Stockport.

£25,000 Basic Salary + Benefits

Culture fit is everything and this one is ROCKIN'.... there's bars in the office.. yes that's right... plural! There are abroad incentives, socials, basketball hoops, ping pong, pool, you name it! They've just spent over 1 million refurbishing the office. They have more benefits than you can shake a stick at!

Working 8:30-6pm Monday to Friday you will:

1. Represent the business as a frontline ambassador and first point of contact, a team player with a can-do attitude.
2. Deliver a world class customer experience to all employees, contractors, partners and third parties without exception.
3. Act with honesty and integrity when delivering service support whilst exhibiting the core behaviours and values.
4. Work individually and collectively toward score objectives, team goals, SLA’s and KPI’s whilst displaying a can-do attitude and positive mindset.
5. Manage all communication lines - WhatsApp, emails and calls and online presence - Trustpilot and Google Reviews.
6. Complete HR related enquiries - confirming employment status to HMRC and completing references.
7. Process the end of contract journey - pension and holiday pay refund before P45ing.
8. Educate and enlighten queries relating to payments, expenses and payslips.
9. Facilitate financial success by providing access to pensions and employee benefits portal.
10. Provide access to Timesheet Portal enabling smooth invoicing and timely payments.
11. Address complaints and insurance claims - from receiving feedback to tribunal level escalation.

Suitable for Manchester or Cheshire based people who are ambitious, articulate, LOVE people and want to work in a growth and fast-paced sales environment.

Want to know more? Submit your CV or get in touch with Sarah or Sophie at Hardy Booth Recruitment for more information.
01625 789 826
ask@hardybooth.co.uk

Disclaimer
Hardy Booth Recruitment Ltd operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age or experience, and we confirm that we are happy to accept applications from persons of any age or experience for this role.