Customer Service Estimator

Job Description

About Arcadia:

Are you ready to embark on an exciting journey where creativity meets craftsmanship? At Arcadia Inc, we’re not just a company; we’re innovators in the world of specialty manufacturing and design. Known for our exceptional precision and quality, we take pride in creating customized solutions that exceed expectations across various industries.

From our state-of-the-art architectural elements that enhance commercial spaces to our advanced engineering solutions that drive efficiency, we’re at the forefront of transforming visions into reality. Our team has brought to life stunning installations in high-profile projects, from modern office buildings to innovative retail spaces that captivate and inspire.

Our diverse group of talented professionals is passionate about pushing boundaries and delivering exceptional results. Whether you’re a skilled craftsman, a creative designer, or a project manager, you’ll find exciting challenges that will allow you to grow and make a real impact.

If you’re eager to be part of a dynamic team that values creativity, quality, and innovation, Arcadia Inc is the perfect place for you. Join us in shaping the future of design and manufacturing—your next great adventure awaits!

Position Overview

We are seeking a Customer Service - Estimator to help accelerate our growth. Using your experience in aluminum storefronts, windows and doors, and/or steel constructions, you interface with the client to develop an in-depth understanding of the job needs. You generate the quote, assign the contract, obtain the required approvals, order materials as required, release job to production, and maintain consistent communication with the customer along the way.

Your ability to work with the customer, knowledge of estimating principles and practices, and your general ‘can do’ attitude help to make Arcadia the supplier of choice for projects big and small.

Responsibilities:

• Communicate with Client by email and phone
• Prepare quotes for Arcadia Inc., products according to Customers’ requests to include any required custom hardware or products.
• Generate sales orders, transfer orders, purchase orders and/or work orders using company provided ERP.
• Order materials, hardware, and additional services necessary to complete customer orders.
• Monitor shipping/receiving timelines for project materials and take corrective action as needed.
• Prepare production sheets and coordinate production processes.
• Maintain timely, proactive communication with all internal and external project stakeholders.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Minimum Qualifications:

• Associate’s degree in Construction Engineering, Architecture, or a related field.
• 2+ years Estimating experience in the Construction/Production industry.
• Previous experience with one or more of the following: aluminum storefronts, curtain walls, unitized facades, or building steel constructions.
• Previous experience in a customer-facing role.
• Able to create, understand, interpret, and execute architectural and construction drawings, plans, and/or schematics.
• Understanding of the hardware (locks, cylinders, etc.) needed.
• Proficient in the MS Office Suite.
• Clearly communicate in written and verbal English.

Highly Qualified candidates will demonstrate:

• Bachelor’s Degree in Construction, Engineering, Architecture, or related field.
• Customer service experience in an estimating position.
• Previous experience using Bluebeam.
• Experience working with Dynamics 365.
• Experience working with Estimating programs.

Arcadia Products, LLC. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, protected veteran status, or any other characteristic protected by law.