Customer Service Desk Administrator

Brook Street; Ballyclare; On-site; GBP 20,000 - 30,000; Full time

Job description

Brook Street Recruitment is working with our client in Ballyclare to recruit a full time and permanent Service Desk Advisor.

Key Duties & Responsibilities

1. Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements.
2. Generating, amending and updating service schedules and sending reminders.
3. Vehicle and customer database management.
4. Booking PSV appointments.
5. Issuing workshop job cards and monitoring progress of vehicles in workshop.
6. Processing and closing out workshop job cards and assisting with invoicing.
7. Making outbound sales and customer care calls and managing key customer relationships.
8. Creating maintenance contract quotes and selling maintenance contracts.
9. Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability.
10. Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work.
11. Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery.
12. Other general administration duties, such as running various daily, weekly and monthly reports, scanning and filing paperwork, record archiving and general word processing.

Criteria

1. Educated to GCSE Level - Must have English and Maths.
2. Strong communication skills - written and verbal.
3. Proficient with Microsoft Suite.

Details of the role

Monday to Friday between 8am and 6pm (rota basis). Saturdays from 07:00-14:00 - usually one in four.

Salary can be confirmed on application.

Please send CV to Colleen Farquharson via the apply link.