Customer Service Coordinator (Technical)

Customer Service Coordinator
Northampton, NN4
Permanent
Full-time, office-based Monday to Friday
£28 - 30,000

Are you in need of a fresh challenge, and looking to join a business which can support your career development?

Do you enjoy a varied daily workload with experience providing customer-focused solutions?

This might be just what you are looking for.

We are currently recruiting for a Customer Service Coordinator for our Northampton-based client - this is an extremely varied and engaging role and would suit someone technically-minded who is able to deal with customers and undertake detailed administrative tasks.

This is a great opportunity to join a growing, forward-thinking, people-focused company; our client is a market leader supplying technical products to a range of industries worldwide.

Key responsibilities for the Customer Service Coordinator include:

1. Act as a point of contact for all customer queries, clarifying requirements and advising on pricing, quotes, lead times, and delivery dates.
2. Follow up with customers to enhance orders, advise on purchasing complementary products and upselling where appropriate.
3. Liaise with suppliers and technical support to ensure customer requirements are met.
4. Manage processing of orders and raising of POs relating to projects, ordering non-stock items as needed for customers.
5. Be technically competent and maintain knowledge of all products and related equipment.
6. Work with and support key account managers and market sector managers.
7. Support the wider customer service team as needed.

Key experience & skills required for the role include:

1. Previous experience in a varied administrative and customer-focused role.
2. Good IT proficiency (working knowledge of MS Office, particularly Excel).
3. Experience dealing with key customers and a professional telephone manner.
4. Excellent communication and solution-oriented problem-solving ability.
5. High level of accuracy and attention to detail.
6. Confident to work independently with strong organization and time management skills.

Additional details & benefits:

1. This is an office-based role working Monday to Friday (37.5 hours per week).
2. Profit-related bonus.
3. 25 days holiday plus Bank Holidays.
4. Company pension.
5. Life Assurance plan, employee assistance programme, various discounts/cashback offers.
6. Training and career development.

If you have the relevant experience our client is looking for, we would like to hear from you. Whilst we endeavour to respond to all candidates, please note that due to the high volumes of applications we receive daily, should you not be contacted within 72 hours your application has been unsuccessful.