Customer Service Coordinator

Blue Octopus; Whittlesey; On-site; GBP 23,000 - 25,000; Full time

Job description

Salary circa £23,500 per annum, rising to £24,600 per annum upon a successful probationary period.

We are currently looking for a full-time motivated and enthusiastic individual to join our busy team in the position of Customer Service Coordinator, working Monday to Friday between the hours of 8.45am – 5pm.

Do you feel you have the skills & personality to succeed within our busy sales and customer service centre? You would be the first point of contact for all queries or orders across a range of our building products. You will be working as part of an engaged and motivated team who strive to provide outstanding service to our customers. If yes, this role could be for you.

Your duties would include but are not limited to the following:

• Serve as the primary point of contact for our merchant and housebuilder customer enquiries and processing orders for our building products.
• Processing orders and managing customer accounts.
• Working closely with our other departments to ensure smooth operations and effective communications.
• Ability to manage a busy workload with excellent problem-solving skills and a customer-centric attitude.

About you:

• Drive to provide excellent customer service.
• Confident & outgoing personality.
• Proficient in MS Office and CRM software.
• Strong communication and interpersonal skills.

What we can offer you:

• Competitive salary benefits package.
• 27 days annual leave plus Bank Holidays.
• Monthly performance-related bonus scheme.
• Free on-site parking.
• Reward and recognition schemes.
• Life Assurance and Company Pension Scheme up to 10% employer contribution.
• Gym benefit and Cycle to Work Scheme.
• Access to Employee Assistance Programme for self and family members.
• Sharesave Scheme eligibility.
• Holiday Exchange Scheme.
• Financial Wellbeing Program.
• Personal development and opportunities for progression.

We are a leading manufacturer of a diverse and trusted range of concrete and clay building products used extensively within the construction sector, with instantly recognisable brands including Thermalite block, Bison Precast, and the iconic London Brick.

Our complete product range comprises clay bricks, aircrete blocks, aggregate blocks, precast concrete, flooring products, permeable paving, and chimney, roofing, and flue systems.

Forterra’s purpose is to build lasting legacies, manufacturing a range of products from the ground up to support customers with their construction projects.

We are proud to be at the forefront of the industry’s safety standards and are committed to achieving zero harm in our workplaces.