Customer Service Coordinator

Key Appointments (UK) Ltd; West Yorkshire; Hybrid; GBP 27,000; Full time

Job description

Customer Service Coordinator:
We’re recruiting on behalf of an exciting and fast-growing business that designs, engineers, and brings to market innovative consumer products from their site in Armley, Leeds.

They’re now looking for a Customer Service Coordinator to join their friendly, down-to-earth team and help ensure their customers continue to receive exceptional support and care.

WHAT’S ON OFFER:

• Salary up to £26,500 depending on experience
• 37.5 hours per week, Monday to Friday
• Flexible working hours – core hours are 10:00am–3:30pm
• Hybrid working available after training and successful probation period
• Location – Armley, Leeds, LS12
• Free onsite parking and close to main bus route from Armley Road
• Supportive and relaxed working culture with a strong team ethos
• Health and wellbeing benefits
• Staff discounts and access to early product prototypes
• Opportunities to contribute ideas and grow with the company

THE ROLE:

• Customer Support: Responding to customer emails and support tickets promptly and professionally. Handling queries and technical issues with care and attention to detail.
• Order & Returns Management: Processing returns, cancellations, and refunds. Creating and managing work orders and customer orders accurately.
• Problem Solving: Taking ownership of complex customer queries and resolving them efficiently. Ensuring every customer interaction results in a positive experience.
• Administration: Supporting the team with essential admin tasks. Keeping accurate and up-to-date records using relevant systems.

THE COMPANY:
With a focus on sustainability, functionality, and creativity, this company has grown into a thriving business with a global customer base. Their small but mighty team thrives on collaboration, problem-solving, and creating products that people genuinely love.

If you’re someone who enjoys solving problems, being part of a close-knit team, and delivering excellent customer experiences, we’d love to hear from you.

ABOUT YOU (Skills & Experience):
Essential:

• Proven experience in a customer service role, ideally handling email-based support
• Excellent communication and interpersonal skills
• Strong organisational skills and attention to detail
• Ability to work independently and as part of a team
• Proficient in Microsoft Excel
• A proactive and positive attitude with a genuine desire to help customers

Desirable:

• Experience using Zendesk or similar helpdesk software
• Familiarity with Podio (project/task management software)
• Background in working within a small business or start-up environment
• Interest in sustainability, innovation, or engineering-led products

Apply today and become part of a company where your contribution truly makes a difference.