Customer Service Coordinator

Our client who provides construction, repairs and maintenance services is looking for a candidate who is confident completing administration, communicating with tenants, and the local council to coordinate repairs and maintenance services.

Working in the contact centre, you will assist with the allocation of responsive repair jobs and ensure records are accurately maintained of the jobs undertaken.

Duties will include:

1. Allocate work in a timely manner to operatives daily.
2. Liaise with the Resource Manager regarding the provision of additional labour to the response team and organising other work for operatives during downtime.
3. Update and maintain database with details of appointments & completed works in a timely manner, ensuring accuracy of entries.
4. Provide general clerical and administrative support including typing, filing, maintenance of department records, telephone answering, and message taking.
5. Any other ad hoc administrative duties as may be required from time to time.

You must have:

1. Excellent organisational/time management skills.
2. Excellent administration/word processing skills.
3. Demonstrate attention to detail and accuracy at all times.
4. Ability to work under pressure to strict deadlines.
5. Strong communication skills.
6. Strong word processing and Excel skills.

Working hours

Monday to Friday 8am - 5pm (40 hours per week)

Salary

£25,000