Customer Service Coordinator

nZero Group; Stone; On-site; GBP 40,000 - 60,000; Full time

Job description

Job Title: Service Coordinator

Reports to: Service Project Delivery Supervisor

Working Hours: Monday - Friday 37.5 hours per week

Location: Orbital Office in ST15 0QN

Occasional visits to customer sites with overnight stays may be required.

Primary duties:

1. Conduct Service Co-ordination responsibilities for the service account sectors including but not limited to Chromatography, Biomethane, Emissions and LGT.
2. Schedule activity for Service Engineers whilst considering the geographical location in order to enhance schedule utilisation.
3. Liaise with clients and engineers to ensure access to site is available and all necessary paperwork has been provided, e.g. RAMS and or Quotes.
4. Ensure all required parts for the service/repair visits are available prior to booking in the works.
5. Undertake administrative tasks such as photocopying, typing, production of documentation, booking meeting rooms etc.
6. Take messages / handle all incoming telephone calls in relation to company business but most specifically in relation to the Service department and make sure that the call request is actioned.
7. Act as the project point of contact for travel / accommodation requests for the Service department.
8. Prepare documentation for quotations and service contracts ensuring that all invoicing coincide with the Purchase Orders / Contracts.
9. Raise Sales Orders/Purchase Request/MRP Demands within SAP/MariProject and or Sage in accordance with correct purchasing and sales procedures.
10. Support/attend contract review meetings when required.
11. Comply with the organisation’s QA and SHE systems and support required updates as the business develops.
12. Control Service contracts taking full accountability for contract renewals through to contract completion.
13. Take ownership of ad-hoc maintenance/repair visits for the service department according to the customers’ requirements.
14. Support lab repairs in line with process and demand.
15. Control of the key account customer-owned stock (bonded stock).
16. Make sure that the nZero customer portal is kept up to date and ensure that all the relevant information / reports are visible for the customer.

Essential skills:

1. Must be computer literate and fully conversant with Microsoft Office.
2. Good verbal and written communication skills.
3. Ability to prioritise workload and set deadlines.
4. Positive attitude and ability to multi-task without instruction.
5. Organisational skills and high level of attention to detail.