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Customer Service Coordinator
Austin Fraser
Southam CP
On-site
GBP 26,000
Full time
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Job summary
Ein freundliches Unternehmen in Southam sucht einen engagierten Kundenservice-Koordinator, der das Team unterstützt. In dieser Rolle sind Sie verantwortlich für die Auftragsbearbeitung, die Bearbeitung von Kundenanfragen und die Pflege von Kundenbeziehungen. Sie bringen Erfahrung im Kundenservice mit und haben Freude daran, in einem dynamischen Team zu arbeiten. Das Unternehmen bietet ein unterstützendes Umfeld, in dem Ihre Fähigkeiten geschätzt werden. Wenn Sie leidenschaftlich daran interessiert sind, Kunden zu helfen und Beziehungen aufzubauen, ist dies die perfekte Gelegenheit für Sie.
Benefits
Qualifications
- Erfahrung im Kundenservice in einem Büro ist erforderlich.
- Starke Kommunikationsfähigkeiten und telefonische Umgangsformen sind wichtig.
Responsibilities
- Auftragsbearbeitung und Kundenanfragen per Telefon und E-Mail.
- Bearbeitung von Beschwerden und Erstellung von Angeboten.
Skills
Tools
Job description
Permanent
Southam - Office based
Monday to Friday - 8.30am to 5pm with a 4pm finish on Fridays
£26,000pa
Our client, a small and very friendly company based in Southam, is looking for a Customer Service Coordinator to join their small but busy team.
- Order capture and processing through telephone, e-mail and web order portal
- Customer query handling concerning products, order status, accounts receivable status
- Complaint handling
- Quotations using the CRM system for pricing etc
- Upselling to existing customer base
- Proven strong customer service experience in an office
- Great telephone manner and communication skills
- You will enjoy a wide customer service and key account responsibility - the ability to create and maintain relationships
- Hard working, driven and motivated with the ability to work to deadlines
- Willingness to work in a team and chip in wherever needed
- 20 days holiday plus BH - an additional day per year of service up to 25
- Bonus scheme
- Pension plan
- Life assurance
- Westfield healthcare cash plan
- On site parking
Interested?
Please apply below.
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