Customer Service Coordinator

Austin Fraser; Preston; On-site; GBP 32,000; Full time

Job description

Customer Service Coordinator

Salary: £31,200 per annum

Location: Preston, Lancashire

Schedule: Monday to Friday, 37.5 hours per week - Hybrid (4 days from the office & 1 day home working)

Type: Permanent

Our prestigious Global manufacturing client based in Preston is looking to recruit a permanent Customer Service Coordinator.

Role Overview:

This role specifically sits within the direct Customer Services Team, ensuring all customer queries and orders are managed effectively. The team is committed to keeping the customer informed and delivering professional, friendly, and efficient customer service in line with our client's 'Customer Promise'.

Responsibilities:

• Processing high volumes of orders accurately with appropriate charges.
• Working with customers to ensure orders are dispatched on time and in full.
• Managing customer expectations proactively via telephone/email.
• Logging customer queries, concerns, and complaints in the relevant databases.
• Raising POs on third-party suppliers as required, ensuring orders are accurately processed for timely dispatch.
• Following correct procedures when processing transactions.
• Ensuring procedures are met and databases are maintained to minimize the risk of errors and subsequent revenue loss.

Requirements:

• Previous customer service experience is essential.
• Order processing experience within a fast-paced customer service environment.
• Experience with SAP or an equivalent ERP system.
• Excellent attention to detail.
• A significant commitment to professional and personal development from day one, with a drive to always strive to be the best.

Please apply in the first instance with a copy of your CV.

About Us:

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group Privacy Notice.