Customer Service Coordinator

Are you ready to take your customer service skills to the next level? We are seeking an enthusiastic and organised Customer Service Coordinator to join a new team in central Solihull! This is a fantastic opportunity to be part of a forward-thinking and rapidly growing business that thrives on innovation and exceptional service.

JOB TITLE: Customer Service Coordinator

LOCATION: Solihull
SALARY: £27,500 - £28,000
HOURS: 9am to 5.30pm, Monday to Friday - must offer some flexibility

BENEFITS: Hybrid working (3 days in office, 2 days from home), 25 days holiday plus bank holidays, Company Bonus, free parking, and much more!

START: Immediately - will wait for the right candidate
TERM: Permanent

What You'll Do:

1. Collaborate with a team of Customer Support Coordinators
2. Maintain positive relationships with the growing customer base across all products
3. Act as the key liaison between our customers, new business team, and account management team
4. Onboard and set up new customers seamlessly
5. Address system and technical queries by liaising with our technical department
6. Provide regular updates to the Customer Service Manager on progress, risks, and issues
7. Accurately record all customer interactions on the bespoke CRM system

Who You Are:

1. Experienced as a Customer Support Coordinator or in a similar role
2. A team player with strong communication, time management, and problem-solving skills
3. Proficient in handling inbound customer queries and making outbound calls
4. Diligent, organised, and responsible, with a professional "people-first" attitude
5. Personable and adaptable in communication, able to engage with all levels of customers
6. Bonus: Fluency in a second language and knowledge of the UK VAT system!

Next steps…

If you're interested in this position and have the skills and attributes listed above, then please apply today. An immediate start is available following a successful interview process.

*Please note if you're suitable and your skills match this job opportunity, you'll receive an e-mail from us. Remember to call us on 0121 633 4999 ASAP/within 24 hours to discuss the position in further detail with Sophie. We look forward to receiving your application.