Customer Service Coordinator

Nationwide Specialist Services; Leeds; On-site; GBP 24,000; Part time

Job description

Customer Service Coordinator at The NSS Group

Part of NSS Testing

£24,000 per annum

The Division

NSS Testing is a specialised division that covers various aspects of building maintenance, from carrying out weekly fire alarm tests to installing a new roof access safety system. We have two teams which consist of an Access and Safety team and an Electrical and Automation team. We offer design, manufacturing, installation, and maintenance service for all height safety equipment and compliance testing for buildings ensuring that health and safety regulations and guidelines are always followed and comply with British Standards.

Responsibilities of the role:

1. Responsibility for managing the day-to-day service requests, providing a point of contact to clients and the NSS Testing division, including supporting the wider helpdesk team in responding to all general customer sales and service enquiries.
2. Providing support to field-based operatives and taking ownership of requests.
3. Accountable for converting enquiries into instructions via submitted quotations once purchase orders are received.
4. Liaise with team to log and administer all purchases required for all works instructions.
5. In conjunction with the Service Delivery Manager and Contract managers, be responsible for the allocation of operatives, vehicles and equipment, via the works scheduler within the NSS Testing Job watch platform.
6. Responsible for the validation of post-works reports, accurately recording the works carried out on site, complete with recommendations for additional works being logged for the estimating team to prepare quotes for client acceptance.
7. Assisting the quotation process from point of enquiry, liaising with relevant Contracts Manager / Service Delivery Manager / Estimator to obtain the technical scope of works detail and accurate costs.
8. Responsible for the preparation of invoicing data to accurately account for all works completed on each job.
9. Responsible for generating and processing reports, as per client / contract agreed format and frequency.
10. Supporting the preparation of Health and Safety packs, processing technical information and Certificates for the relevant team members.
11. Ensuring the highest standard of customer service is maintained.
12. Providing general assistance to Service Delivery Manager, Contracts Manager and Operations Manager.
13. Ensuring cover of phones during lunches / busy periods, actioning incoming mail and general admin duties.

Benefits:

• Free onsite parking
• Free refreshments with a friendly and sociable office environment
• An opportunity to progress and develop within the company
• 25 days annual holiday + bank holidays
• Monthly Reward and Recognition Scheme where our top performers are rewarded with vouchers for many retailers
• Trade Point Card which will enable you to get 10% off at any B&Q
• Day off for your birthday after length of service
• Eye care vouchers
• Referral bonus scheme
• Medicash health cash plan with discount on dental, health screening, gym discount, store discounts, specialist consultations and much more

Requirements required:

• Ideally a proven track record working in a similar fast-paced role
• Strong PC skills, proficient typing and data entry skills essential
• Previous use of CRM systems
• Excellent attention to detail
• Excellent communication and interpersonal skills
• The ability to manage pressure and conflicting demands and prioritise tasks and workload

IMPORTANT INFORMATION

To ensure a fair and unbiased recruitment process, we have chosen to collaborate with Hubert.ai in this process.

After submitting your application, you will be invited to participate in a chat-based interview with our virtual recruitment assistant, Hubert.

Please complete it as soon as possible. The interview typically takes about 15-20 minutes to complete.

Feel free to check out this article before the interview for tips and tricks: https://www.hubert.ai/insights/advice-before-your-first-hubert-interview

About NSS

NSS is proud to have Platinum accreditation from Investors in People. NSS Maintenance are a nationwide working at height contractor.

Our national coverage operates from four UK depots to offer planned and reactive building fabric maintenance and refurbishment services to commercial, retail and industrial sectors. We currently employ over 550 employees directly across the NSS Group and have ambitious but realistic expansion plans to continue to grow over the coming years. We live and breathe our values and would love to hear from you if you will too!