Customer Service Coordinator

Hays Business Support; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job description

Your new company

I am delighted to be working with a thriving manufacturing business located in the rich industrial location of Ellesmere Port. Due to continued success, my client is seeking a motivated and customer-orientated individual to add to their customer service division on a temporary basis.

Your new role

As a Customer Service Coordinator, you will play a crucial role in supporting customers throughout the journey of their orders as well as communicating customer insight to both the Operational and Sales teams.
Your responsibilities will include but not be limited to:

1. Building and maintaining customer relationships.
2. Responsible for customer daily account management, providing quotations, sharing product knowledge, dealing with customer enquiries & complaints.
3. Being the first point of contact for the customer, dealing with all customer enquiries & complaints when required.
4. Manage orders from point of quotation to final delivery, ensuring progress is tracked, communicated, identifying potential issues and implementing solutions to ensure targets are met.
5. To ensure regular contact is maintained with the customer and to develop customer relationships further.
6. Work daily within the ERP system and Salesforce recording and maintaining customer accounts.
7. You must have prior experience in a similar role within Customer Service or Administration within a manufacturing organisation.

What you'll need to succeed

To be considered for this role, you must have previous experience in a similar role, ideally within a manufacturing environment. You will be immediately available, or able to start within at least 1 week and be able to commit to a 3-month assignment, minimum. A passion for customer service is a must, and you will be able to think on your feet and be an efficient problem solver!

What you'll get in return

Onsite, full-time, temporary position with the potential for extension or a permanent role. Hours are 8.15-5 with an early finish on a Friday! You will be paid on a weekly basis at an hourly rate of up to 16.50/hour inclusive of holiday pay, depending on experience. This is an excellent opportunity to work for a market-leading organisation where you will continue to build your skills working alongside an experienced team.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.