Customer Service Coordinator

CONNELLS GROUP; Cambridge; On-site; GBP 22,000 - 30,000

Job description

Customer Service Coordinator

We are looking for an ENTHUSIASTIC and HIGHLY MOTIVATED Customer Service Coordinator (Also known locally as a Property Manager) to complement our Property Management Team within our Lettings Department in Great Shelford. As a Customer Service Coordinator, you will provide property management and tenancy support services to branches, landlords, and tenants.

What's in it for you as a Customer Service Coordinator?

1. Get full training and development
2. A good understanding of estate agency business
3. Fast paced, fun environment
4. Regular team meetings
5. Full company briefings
6. A career pathway

Key responsibilities of a Customer Service Coordinator

1. Act as a central point of contact managing the effective resolution of queries from clients and staff
2. Coordinating urgent and routine repairs and maintenance
3. Liaising with trades people/contractors and keeping customers up to date
4. Organising safety inspections and managing remedial works
5. Liaising with landlords following regular property visits
6. Assisting customers with general tenancy queries
7. Carrying out weekly partnership calls with colleagues and welcome calls with new customers
8. Dealing promptly and courteously to communication with landlords, tenants, contractors, and internal partners
9. Providing a first-class service to maximise customer retention
10. Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved

Skills and Experience required to be successful as a Customer Service Coordinator

1. Strong customer service skills and confident communicator
2. Ability to stay calm under pressure
3. Excellent negotiation and influencing skills
4. Excellent planning and organisational skills
5. Good analytical ability

Connells Group, one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network of over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more!

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.