Customer Service Coordinator

Customer Service Coordinator

Salary: £31,200 per annum

Location: Preston, Lancashire

Hours: Monday to Friday 37.5 hours per week - Hybrid 4 days from the office & 1 day home working

Contract: Permanent

Our prestigious Global manufacturing client based in Preston is looking to recruit a permanent Customer Service Coordinator.

Customer Service Coordinator Role:

This role specifically sits within the direct Customer Services Team who ensure all customer queries and orders are managed effectively, keeping the customer informed, delivering professional, friendly, and efficient customer service in line with our clients 'Customer Promise'.

Customer Service Coordinator Responsibilities:

1. Order Processing - Processing high volumes of orders accurately with appropriate charges.
2. Work with the customer to ensure orders are dispatched on time and in full.
3. Manage customer expectations in a proactive manner via telephone/email.
4. Ensure customer queries/concerns/complaints are logged in the relevant databases.
5. Raise POs on 3rd party suppliers as and when required ensuring order is accurately processed to ensure dispatch on time in full.
6. Ensure correct procedures are followed when processing these transactions.
7. Ensuring procedures are met and databases are maintained when carrying out your function to minimize risk of error and subsequent loss of revenue to the business.

Customer Service Coordinator Requirements:

1. Previous customer service experience essential.
2. Order processing experience within a fast-paced customer service environment.
3. Experience of SAP or an equivalent ERP system.
4. Excellent attention to detail.

In order to succeed in this role, you should have a significant commitment to professional and personal development from day one and be open to always striving to be the best.

Please apply in the first instance with a copy of your CV.

About Us:

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group.