Customer Service Coordinator

Customer Service Coordinator

Location: Birmingham.

Salary: GBP32,000 per year

Hours: Monday - Friday, 8.30am - 4.30pm.

Job type: Full-time, permanent

Bridge Recruitment is helping one of our established clients recruit for two experienced Customer Service Coordinators to join their ever-expanding team.

Responsibilities of the Customer Service Coordinator:

• Process sales orders and maintain order data
• Handle customer enquiries from order to delivery
• Advise customers of order status, changes and supply issues
• Liaise and interact with other departments to ensure:
• effective order progression
• effective problem resolution
• accurate customer feedback
• Perform customer verifications
• Perform general office duties and project work as required

Requirements of the Customer Service Coordinator:

• Excellent telephone manner
• Strong communication skills (verbal and written)
• A strong customer service approach
• A committed team player
• A confident user of standard MS Office applications (Outlook, Word, Excel)
• Familiar with CRM systems (ideally Salesforce)
• A proactive approach to work and problems

If you feel like you meet the above criteria for the Customer Service Coordinator role, then please apply now.