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Customer Service Coordinator
FORGE
Birmingham
On-site
GBP 28,000
Full time
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Job summary
An established industry player in the transport and haulage sector is seeking a dedicated Customer Service Administrator to join their dynamic team in Birmingham. This exciting role offers the opportunity to handle transport bookings, track freight, and liaise with clients, ensuring timely and efficient resolution of queries. The ideal candidate will possess strong customer service skills and thrive in a fast-paced logistics environment. With a full-time contract and competitive salary, this position is perfect for those looking to make a significant impact in a supportive and engaging workplace.
Qualifications
- Strong customer service and administration experience required.
- Ideal background in Transport or Logistics environment.
Responsibilities
- Taking transport booking details and tracking freight status.
- Liaising with clients and partners via phone and email.
- Resolving queries and performing general administrative duties.
Skills
Job description
Immediate start available.
Paying Up To £28,000 Per Year, Depending On Experience.
Full-time, 8:00am 4:30pm.
Based in Birmingham (B8).
We are working with a Birmingham-based Transport and Haulage organisation who are seeking a Customer Service Administrator to join their team.
We are seeking a candidate with strong customer service and administration experience, ideally within a Transport or Logistics environment.
- Taking all Transport booking details.
- Tracking and tracing freight and updating the freight status.
- Pre-advise of any deliveries or failed deliveries.
- Liaising with clients and partners via the phone, email and messaging via the internal system.
- Running reports.
- Resolving any queries.
- General administrative duties as required.
We are seeking a candidate with strong customer service experience, ideally within a Transport or Logistics organisation. The successful candidate will possess excellent communication skills and be able to handle and resolve queries in a timely and efficient manner.
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