Customer Service Consultant - Perth

Travvia; High Wycombe; On-site; GBP 22,000 - 30,000; Full time

Job description

We've got cars, campervans and motorhomes across New Zealand and Australia and we are on the lookout for an awesome Customer Service Consultant to join our team at Travvia Group Perth and assist our customers as they travel around NZ & AU.

You’ll be someone who loves to help people. You'll need a sense of adventure, patience and fantastic problem-solving skills, and if you have some basic car knowledge and an extra friendly and confident personality, read on!

The customer service consultant's primary focus is on delivering a professional customer service experience. Helping to assist Travvia customers each day, you’ll be finding solutions for our customers while they are on the road while efficiently managing the scheduling and coordination of vehicle repair, maintenance, procurement, and fleet service activities. Your dedication to delivering exceptional service is crucial for maintaining the high quality of our offerings.

As part of this role, the customer service consultant will process inbound sales opportunities from various channels, such as walk-ins, phone calls, emails, live chat, and social media, to ensure a high conversion rate of potential customers into confirmed bookings.

This is a permanent full-time position in which you would work across a rotating roster. Shifts are between 7 am and 9 pm, including weekends and public holidays.

What you need:

• A minimum of 3 years' experience in a customer services role
• To be a conversationalist, and to enjoy chatting to customers via phone and email and helping them on their journey – it’s all inbound support.
• Have fantastic problem-solving and negotiation skills, resourceful and think outside the box
• Have exceptional customer service skills, including perfect written and spoken English. Additional languages are advantageous
• Be passionate about the tourism industry and ideally have knowledge of travelling – especially vehicles, and ideally have a driver’s license to know how a car works
• Be great at multi-tasking with an awesome attitude
• Be available to work a rotating roster including weekends

At Travvia we offer the following:

• A 40-hour working week
• A competitive hourly rate
• The capacity to earn monthly commission
• Opportunity to take your career further in the Tourism industry
• Amazing company culture, working with people from all over the world

If you think Travvia and this opportunity sound like you and you want to have a general discussion about this position please get in touch for an obligation-free chat about the role, we cannot wait to hear from you!