Customer Service Consultant

Reed; Warwick; Hybrid; GBP 26,000; Full time

Job description

Job Description

Position: Membership Advisor (within property lettings)

Salary: c. £25,500 pa DOE

Contract: Permanent

Location: Warwick CV34, hybrid based, 2 WFH, 3 in office. No flexibility on that

Working Shifts: 9am-5pm Monday to Friday, 37 hours p/w

>>>> Are you a PROPERTY LETTINGS EXPERT who is looking to move away from the classic property sales environment?

OR

>>> perhaps you are a PROPERTY LETTINGS ADMINISTRATOR who is looking to progress within a Client Consultancy role?

If so, we have the perfect job for YOU!

About our client...

Our client is looking to double in size by the end of 2025 and is in need of an extra Membership Advisor to help their Members with general legal tenancy & lettings contract queries.

Membership Advisor duties include:

• Answering queries via telephone, providing support or signposting legal & compliance queries from members (1st point of call)
• Log accurate data and member discussions on the CRM system.
• Promote/signpost FAQs, factsheets, and legislation & policy guidance to members.
• Help review and complete existing legal documents and templates.
• Escalate legal queries where applicable
• Keep up to date with property policies & legislations and the general property industry

The phonelines operate from 10am until 4pm to ensure that the advisors have time to deal with any outstanding queries/admin duties, and of course to have that all important rest time from the phones, before and after their shift.

Membership Advisor person specification:

• Excellent customer service skills, with eloquent communication skills
• Experience within Property Sales or Lettings is essential (someone who understands lettings legality and contracts)
• Good researching skills and experience

Other essential skills and experience needed:

• Professional manner and clear communication skills
• Customer service experience
• Proficient in Microsoft Office.
• Ability to work under pressure/in a fast-paced environment
• Eager to self-develop to continue being the expert in your field

The team is friendly, lively, and social, so this would suit someone who is looking for a close-knit team to work alongside.

Our client offers:

• Onsite car park
• FREE courses after probation period (level 3 and 4 equivalent)
• 23 days holiday plus bank holidays, extended with length of service (up to 28 days holidays)
• Expensed Medical Care

Apply today and a Reed representative will guide you through the next steps of your application.

Interview process:

1. 1st stage – Reed Interview
2. 2nd stage – MS Teams call with client
3. 3rd Stage – Face to face on site