Customer Service Co-Ordinator - Clifton, Bristol

Austin Fraser; Malvern Hills; On-site; GBP 25,000 - 35,000; Full time

Job description

We are working in partnership with a highly respected Housing Developer who are looking for a Customer Service Coordinator to join their friendly team in Bristol.

Working from their modern, open plan office in Clifton, you will liaise with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner. You will be dealing with customer concerns received by telephone or email and appointing contractors to deal with any snagging or defects that arise in their new homes.

What's in it for you…

1. Competitive basic salary and annual bonus
2. Salary sacrifice car scheme available to all employees
3. Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
4. 2 Volunteering days per annum
5. Private medical insurance, with employee paid cover
6. Enhanced maternity, paternity and adoption leave
7. Competitive pension scheme through salary sacrifice
8. Life assurance at 4 x your annual salary
9. Share save and share incentive schemes
10. Employee rewards portal with many more benefits

In return, what our client would like from you…

1. Behave in line with their company values - Integrity, Caring and Quality
2. Previous experience working within similar environment
3. Good understanding of Microsoft Office, Excel, Outlook
4. Ability to handle complaints and difficult situations
5. Patience and calmness under pressure
6. Good planning and organisation skills
7. Problem solving and decision-making skills
8. A polite, tactful, and assertive attitude
9. Excellent communications skills
10. Good team working skills
11. A commitment to work as required to meet the needs of the business

More about the Customer Service Coordinator role…

1. To deal with customer service matters received be email or phone, and address customer issues in a prompt and organised way to ensure a positive customer journey.
2. Issue instructions to sub-contractors and follow up to ensure prompt resolution.
3. To follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period.
4. To deliver an excellent customer service, understanding and empathy to customers.
5. To communicate effectively and regularly with internal departments and form excellent working relationships as part of the larger team.
6. Carry out general administrative duties, ensuring the database is up to date.
7. Ensure all Customer Service KPI's are in line with company guidelines.