Customer Service Claims Handler

Employment Specialists Ltd; Diss; On-site; GBP 40,000 - 60,000; Full time

Job description

Search For Job Vacancies... Insurance, Financial and Legal

Our client, a UK Leading Insurance business, is looking for experienced Customer Service professionals who are seeking a career move and not just a job!

This is a fantastic opportunity for someone who has an interest in moving into the Insurance industry, coupled with solid experience in a Customer Service environment. Our client is offering an excellent training programme which will give you the experience and knowledge to progress in the Insurance industry and excel in your role as Claims Handler.

In this role, you will be working in the FNOL (First Notification of Loss) Team, where you will act as the first point of contact for clients, including Brokers, Accident Management companies, and Solicitors, taking new claim information in the event of non-fault or partially disputed road traffic accidents.

As Customer Service/FNOL Claims Handler, your duties will include:

• Taking ownership of new claims, from inception to hire provision, including initial correspondence to interested parties.
• Communicating with clients, the responsible party, their Insurers, Solicitors, and various other parties involved in the process.
• Utilising the case management system to follow up on any outstanding issues, such as witness reports/third party details.
• Arranging delivery of credit hire vehicles, ensuring the client has the correct vehicle they require and it is delivered at a safe and convenient place and time.
• Building rapport with clients to create seamless experiences and a one-call resolution where possible.
• Keeping the Motor Insurance database up to date with the relevant claims information.

To be a successful Customer Service/FNOL Claims Handler, you will demonstrate:

• Excellent relationship-building abilities.
• Confident Customer Service approach.
• Good IT skills with an understanding of the importance of data protection.
• Experience working in a busy, fast-paced environment.
• Excellent communication skills both internally and externally.

Additional Information:

• Hours: Monday to Friday 9am - 5.30pm, one week in 4, working 10.30am - 7pm, and also one week in 4, working 9.30am - 3.30pm.
• Salary: £23,500.
• Free parking.
• Enhanced pension.
• Performance-related bonus.
• Excellent progression opportunities.
• Voluntary benefits schemes.

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