Customer Service - Chargebacks Specialist | Coventry, UK

Global Payments, Inc.; Coventry; On-site; GBP 22,000 - 32,000; Full time

Job description

Customer Service - Chargebacks Specialist

Global Payments, Inc. Coventry, United Kingdom

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Do you have a keen eye for detail? Are you passionate about seeking the best outcome for customers? Does finding solutions come naturally to you? Then you could be just the right fit for our current vacancy!

TSYS Managed Services EMEA, part of Global Payments, are currently searching for enthusiastic, determined, and energetic individuals to join our Disputes and Chargebacks team in Coventry city centre, working on behalf of a well-known UK building society.

This is a full-time position of 37.5 hours per week between the hours of 8am-6pm Monday-Friday and will be commencing on Monday 6th January 2025. What better way to start the year than with a new career?

In return, here are some of our great benefits:

• Life Insurance - x1 Salary (Can be increased to x4 at additional cost)
• MediCash Health Care Plan
• Pension (Employee 5% - Company 3% contributions)
• 26 Days Annual Leave + Bank Holidays (Rising to 30 days with continuous service)
• Option to buy additional leave
• Enhanced Sick Pay - 13 Weeks full pay after 12 months service chance for this to increase based on length of service with us
• Cycle to work scheme
• Maternity & Adoption Pay - (12 Weeks Full Pay - after 26 weeks in employment)
• Paternity Leave (2 Weeks Full Pay - After 26 weeks in employment)
• Shared Parental Leave - (12 Weeks Full Pay - after 26 weeks in employment)
• Bereavement Leave - (5 Days Leave at Full Pay)
• Dependent Leave - (2 Days at Full Pay)

Responsibilities in this role:

• Building and maintaining relationships with customers and third parties
• Answering customer queries effectively and understandably - conveying ideas in easy-to-understand terms
• Gathering and analysing cardholder and/or merchant data
• Determining if disputed transactions are covered under federal and card provider regulations
• Working assignments from a queue in an accurate and timely manner
• Applying appropriate credit/debit adjustments to accounts based on final results of investigation

The ideal candidate would have:

• Customer service experience
• Administration experience
• Telephony experience
• A background in fraud or disputes and chargebacks (desirable)
• Great communication skills - both verbal and written
• An ability to work under pressure
• The ability to work well independently and within a team
• Excellent eye for detail and spotting trends
• Effective time management skills
• IT literacy
• Organisational skills
• Good resilience and motivation

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.