Customer Service Case Officer

Do you want to work for a company that has featured prominently in the prestigious Sunday Times ‘Top 100 Best Companies To Work For’ every year since 2006?

Are you passionate about helping people and delivering outstanding customer service? Do you want to be part of a supportive team where your skills and empathy can truly change lives? If so, we have the perfect opportunity for you!

As a Customer Service Case Officer, you’ll play a key role in providing life-changing support to help individuals take control of their finances and work towards a debt-free future.

What You’ll Be Doing:

1. Communicating with clients and creditors via calls, emails, texts, and post – offering guidance and reassurance.
2. Building trust and understanding by listening with empathy and professionalism.
3. Providing tailored financial support and ensuring accurate record-keeping.

What We’re Looking For:

1. Empathy & Communication – A great listener who can communicate clearly and professionally.
2. Customer Focus – Someone who thrives on helping others and can manage sensitive situations with care.
3. Team Player & Self-Motivated – Working as part of a team but can also take initiative.
4. Attention to Detail – Accuracy is key in managing client interactions and documentation.

Full training will be provided to make sure you have all the skills you need to contribute towards excellent customer service.

Our client offers a vibrant working environment and a competitive salary with numerous staff benefits, including:

1. Generous leave, casual dress, and regular company events.
2. Access to a 24/7 Employee Assistance Programme, wellbeing rooms, and dedicated Wellbeing Champions.
3. Cycle-to-work scheme, free on-site parking, company pension, and more!
4. Join company-wide clubs, including a running club, football team, and even a menopause support group.

Ready to Make a Difference?
We’d love to hear from you! Apply today by sending your CV to nicola.ackroyd@ambitionspersonnel.com