Customer Service Assistant/Supervisor

Job Role: Customer Service Advisor/Supervisor, Reading

Hours per week: 37.5 Hours per week

Hourly rate: £11.50-£12.00 per hour

Shift pattern: Working 5 days out of 7, full flexibility required as working a range of shifts to include morning, afternoon, evening, overnight and weekend shifts.

If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times.

Hit the Jackpot on an exciting new career with Admiral!

Here at Admiral we are a large scale organisation, with our main business being adult gaming centres, including slot machines. Within a number of these venues we also have our tanning company, Kwik Tan, providing a range of sunbed options for customers up and down the country. We also have family friendly entertainment centres located at coastal areas across the UK.

As an ever expanding business, we pride ourselves in offering outstanding services for both customers and business partners, as we are also a leading provider of arcade and slot entertainment via our parent company, the esteemed Novomatic.

So, just what would you be doing if your application was successful?

Our Customer Service Assistant/Supervisor roles hold primarily customer service duties. However, in the absence of management or supervisors on shift, you might be asked to step up and carry out supervisory duties until they return. You could be opening or closing a venue or access point, as well as supervising staff on shift in management or supervisor absence. Although all of our roles have cash handling elements to them, you may also be required to carry and distribute change from the master float to staff members.

As previously mentioned, your role will predominantly be a customer service one. By delivering excellent customer service, you will play an integral role in day to day running of our venue. Once you have completed your training, you could be:

• Promoting our excellent offers, promotions and events.
• Providing refreshments and snacks to our customers.
• Recommending games and alternative machines to our customers, using your product knowledge gained through our training programme.
• Handling cash and providing customers with change.

With us operating within the gambling industry, there is an element of ID checking, as we operate a challenge 25 policy across all of our venues, as well as complying with and following strict gambling legislation.

Who are we looking for?

Firstly, as a company in the gambling industry, we need all staff and applicants to be 18 or above.

We are looking for candidates who are not only passionate about great customer service, but are also able to deliver it too, as you will be serving customers with pride and integrity. Our staff members need to be outgoing, confident and ambitious, as you will be approaching customers to discuss our latest games, tournaments and to offer food and beverages. As with any business, timekeeping is essential, therefore we would expect you to be on time, presentable and ready to be a great brand ambassador. As a seven day a week business, we do require flexibility to meet the needs of the business across our roles.

So, what’s in it for you?

• Job Security due to our ever expanding business
• Fast track to supervisor promotion for the right candidates as well as excellent career progression opportunities.
• We pay above the National Living Wage regardless of age!
• Annual Shoe Allowance
• Overtime available.
• The opportunity to earn bonuses and recognition for going the extra mile.
• Enhanced Maternity and Paternity packages.
• Employee Development Programme available.
• Employee Assistance Programme – Access to a confidential 24hr Health Assured helpline
• Life Assurance – 3 x annual salary
• HAPI App discounts – retail, travel, cinema etc.
• Discount on Tanning, Lotions and Gym Membership
• Access to a generous refer a friend programme

What happens now?

If your application is shortlisted, the Recruiter or Hiring Manager managing this vacancy will give you a call. They will go through the role in a little more detail and discuss the next steps as well as answer any questions you may have.

Please view our Recruitment Data Privacy Notice which is on our Company website.

OPS3CSA

Job Types: Full-time, Permanent

Pay: £11.50-£12.00 per hour

Expected hours: No less than 37.5 per week

Benefits:

• Company pension
• Enhanced maternity leave
• Enhanced paternity leave
• Health & wellbeing programme
• Life insurance
• Referral programme
• Store discount

Schedule:

• Weekend availability

Application question(s):

• We carry out a DBS Check, are you comfortable with this?
• Are you over 18 years of age, due to Licensing Laws?

Work Location: In person