Customer Service Assistant (Nights) - Vita Student

Hourly Pay: £14.00
Contract (per week): 9 hours

Your Role

We are looking for a Customer Service Assistant to work during the night to support our students and help maintain building standards.

They must be able to commit to 1 night per week, working a shift pattern of 9pm-6am or 10pm-7am.

In a customer facing environment, your role is to ensure that designated areas of the building, inside and outside, are cleaned to high standards. You will provide great customer service to our residents, being vigilant and ensuring that the building and residents are safe.

Role Responsibilities

• Cleaning designated areas to high standards, following the cleaning schedule for deep cleaning each room.
• To ensure that all external areas, terrace, smoking areas, and binstore are cleaned throughout the evening.
• To provide excellent customer service to our residents and ensure that all residents are always acknowledged and greeted whenever they are met.
• To be vigilant whilst carrying out duties, continuously check for any damage, faults, or defects. If found, follow the reporting procedures to the management team.
• To attend to any query or incident within the residence and resolve the issue promptly.
• To take the lead in the event of an emergency, following procedures and contacting the relevant emergency services, and escalating the issue to the Residence Manager.

What we offer

• Employee discount schemes - 100s of discounts through our online benefits platform.
• Pension scheme.
• 28 days holiday each year including Bank Holidays (pro-rated).
• Your birthday day off.
• Recognition programmes.
• Opportunities for career progression.
• Team parties/events.
• Access to 24/7 Employee Assistance Programme - 24/7 for our team members to call and get support and advice on any issues they may be experiencing.

N.B. All offers of employment are subject to satisfactory pre-employment screening, which will include verification of rights to work in the UK and employment history, as well as a Disclosure and Barring Service check.

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