Customer Service Assistant in Sheffield)

Customer Service Assistant

Are you an experienced Customer Service Assistant / Customer Service Advisor who is well organized, dynamic and puts the customer first? Are you somebody with the ability to take a customer enquiry and professionally look after that request to its conclusion / resolution?

If this sounds like you, then this leading well-established importer, stockist and distributor of specialist automotive aftermarket products has an exciting opportunity for a Customer Service Assistant / Customer Service Advisor to join their supportive, knowledgeable team.

As Customer Service Advisor, you will benefit from the knowledge of working for a market leader in their sector with a supportive management team and colleagues. You will be working for a business where you can grow and develop a career. A great working office environment with Monday to Friday working hours, NO weekends. Spacious kitchen area where coffee and tea are provided, spacious rest area, and shower facilities. Free onsite parking.

Location: Sheffield

Salary: £28,300 basic salary (plus bonus) - 25 days Annual Leave Plus BH (32 days total) - Pension - Free on-site Parking - Kitchen Facilities - Rest Area - Shower Facilities - Employee company funded Assistance Program - Life Assurance

The Candidate & Role:

1. Be an experienced Customer Service Advisor / Customer Service Assistant.
2. Working knowledge of MS Office to include Outlook, Word, Excel.
3. Providing product and technical information to the customer.
4. Liaise with the operations team to ensure the fulfilment of customer sales orders.
5. Help customers with product returns and invoice queries.
6. Handling customer telephone enquiries.
7. Processing of Sales orders and customer invoicing.
8. Assisting in the resolution of customer issues, and ensuring everything is documented and escalated to line manager if required.
9. Dealing with trade customer collections and retail customer sales.
10. Returns order processing and raising credits through the approval process.
11. Organising collections of sales orders to be processed by freight forwarders.
12. Customer contact via telephone to support scheduling of sales orders.
13. Support quarterly stock inventory controls.

Apply in Confidence

JOB REF: 4205RC - Customer Service Assistant