Customer Service Assistant/Call Centre

Adecco; Southend-on-Sea; On-site; GBP 20,000 - 30,000; Full time

Job description

Job Title: Customer Service Call Centre Administrator
Location: Southend
Salary: Competitive, dependent on experience
Employment Type: Temporary, possibility to go permanent

About the Role:
We are currently seeking a dedicated and professional Customer Service Call Centre Administrator to join our client's growing team in Southend. As the first point of contact for customers, you will play a key role in ensuring that inquiries are addressed promptly, effectively, and with exceptional service. You will be responsible for assisting customers over the phone, processing requests, and resolving issues in a fast-paced and dynamic environment.

Key Responsibilities:

1. Handling inbound calls and providing first-class customer service
2. Responding to customer inquiries, issues, and complaints with efficiency and professionalism
3. Managing and updating customer records in the database
4. Ensuring that all requests are processed accurately and within agreed timescales
5. Collaborating with internal teams to resolve issues and improve customer satisfaction
6. Escalating complex issues to senior team members or management when necessary
7. Maintaining a positive and helpful attitude at all times

Requirements:

1. Strong communication skills, both verbal and written
2. Previous experience in a call centre or customer service role is preferred
3. Excellent problem-solving abilities and attention to detail
4. Ability to work well under pressure and manage multiple tasks simultaneously
5. A proactive approach to customer service and the ability to maintain professionalism at all times
6. Strong IT skills, including familiarity with customer service software and Microsoft Office Suite
7. Willingness to undergo a DBS check and a Credit check

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.