Customer Service Assistant (C&P)

Department Name
ET RS CP Procurement Operations (618686) G2

Location
Milton Keynes, GB

About Network Rail
Join Network Rail - Where People and Connections Matter. At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway. We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.

If you're ready to make a real difference, we'd love to hear from you!

Brief Description
Provide a first point of contact for all internal customer queries in regards to the procurement of goods and services across multiple Network Rail applications.

About The Role

Role: Customer Service Assistant
Vacancy Type: Full-time
Duration: 12-month secondment with the potential to be extended
Salary: Band 6 (£23,000)
Location: The Quadrant: Milton Keynes
Interview Dates: WC 24th February 2025

This role is in our Procurement Operations team which sits within the Route Services Commercial and Procurement function. As a Customer Service Assistant, you play a crucial role in ensuring the seamless and efficient operation of the entire procurement process, from supplier creation to order processing. You will provide exceptional service to our customers, supporting them with the use of the iProcurement system whilst working closely with various departments to ensure smooth procurement operations. If you are interested in furthering your career within Commercial & Procurement, you will receive detailed training and gain valuable insights to help you advance in this field.

To succeed in this role, you will need:

• A strong interest in procurement and commercial processes
• A keen eye for detail and accuracy
• Excellent organisational and time-management skills
• Exceptional communication skills to support stakeholders
• To be proficient in handling multiple tasks simultaneously

Sound interested? This is what you will need to have:

Essential

• Excellent telephone manner and customer service skills
• Good communication skills and attention to detail
• Ability to work under pressure and manage workload effectively, both individually and as a team
• Good knowledge and experience of managing multiple work streams to ensure priority is correctly identified
• IT Literate

Desirable

• Previous Customer Service Experience
• An understanding of procurement processes and hierarchies
• Awareness of Network Rail’s operating and logistic processes

For more information regarding the main responsibilities & criteria of this role, please find the full job description attached below.

How To Apply

Closing date: 26th February 2025. - Late applications will not be accepted.

Click apply now to apply.

This is a 12 month fixed term opportunity. For this role you need to live within 75 minutes of The Quadrant in Milton Keynes.

You can visit Evenbreaks Career Hive for advice on accessibility support if you're unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.

Network Rail Benefits - To find out about what benefits we offer, click here.

All offers of employment are conditional upon satisfactory completion of pre-employment checks.

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industries: Rail Transportation