Customer Service Assistant - 15 Posts - (Part-Time) - GLA13283

Glasgow Life; Glasgow; On-site; GBP 20,000 - 30,000

Job description

Job Description

Glasgow Life is looking for Customer Service Assistants to join us on a part time, staff bank (permanent contract) basis. In this role you will be joining our in-demand Glasgow Life's Cultural Venues team assisting in the successful delivery of a range of events across Glasgow Life's flagship venues.

As a Customer Service Assistant, you will:

• provide information and assistance and the highest standard of customer care and service to all customers at The Glasgow Royal Concert Hall, The City Halls & the Old Fruitmarket, Tramway, and The Kelvingrove Bandstand as well as any other venue being used by Glasgow Life for events.
• carry out duties in positions throughout the venues, including but not limited to: cloakroom; scanning tickets; ushering; gallery invigilation, providing information on events and facilities; distributing and removing leaflets, clearing surface litter and rubbish from the venues before and after an event.
• handle cash/card payments when positioned in the Cloakroom.
• be familiar with, and proactive in attaining information on forthcoming events, venue layout/plan and the Company's regular operating procedures, in order to provide accurate guidance to customers at all times.
• assume responsibility for the health and safety of members of the public using our venues at all times, and in particular when an emergency situation arises.
• provide a welcoming environment to all visitors to the venue, upholding the highest standard of customer service; deal effectively with any customer enquiries and complaints.
• maintain an inclusive and access friendly environment to assist any customers with accessible requirements.
• when qualified and scheduled to do so, carry out First Aid duties as required, in addition to the regular duties of a Customer Service Assistant.

More about our Arts and Music teams
As a Customer Service Assistant, you'll be joining our Glasgow Life Arts & Music team. We provide people with valuable and meaningful experiences through arts and music. Our high-quality services, world-class events, exhibitions, and festivals benefit the people of Glasgow. We help people experience the benefits of taking part in cultural programmes and events. These contribute to Glasgow's visitor economy. We make sure everyone gets the most out of Glasgow Life and use culture to promote inclusion and happiness. Read more on our website: Glasgow Life Arts and Music.

About Glasgow Life
Glasgow Life is the charity which inspires people to lead richer, more active lives through culture and sport. Simply put, we believe that everyone deserves a great Glasgow life. We do this by delivering innovative cultural and sporting programmes and events which improve the mental, physical, and economic well-being of Glasgow. Glasgow Life also creates unforgettable experiences for tourists, strengthening the city's visitor economy. We stage world-class events, conferences, and festivals which enhance Glasgow's international reputation. Glasgow is the first city to be named European Capital of Sport twice and was also the first place in the UK to be named a UNESCO City of Music.

The role
As a Customer Service Assistant, you'll be an integral part of the team by providing care to all customers that visit Glasgow Life Cultural Venues. Reporting to our venues Assistant Venue Managers and working alongside the Staff Bank CSA team.

The candidate
If you're interested in joining us as a Customer Service Assistant you'll need:

• Ability to work under pressure
• Organisational skills
• Good communication skills
• Ability to deal with difficult situations
• Previous experience working with the public
• Availability to work evenings and weekends essential

You can read the full person specification for this role under the Job Attachments' section.
Our city-wide contracts mean you will be flexible to work in any of our locations (The Glasgow Royal Concert Hall, City Halls and Old Fruitmarket, Tramway and The Kelvingrove Bandstand).

This role is a bank staff position in which you can offer availability which suits your work-life balance.

We believe in the transformational power of the programmes and events we provide for the people and visitors of Glasgow. If you would like to be a part of what we do, we'd love to hear from you.
Important Dates: Closing date 30th March and interviews are provisionally scheduled for 7th April.

Benefits at Glasgow Life

• 30 days holiday allowance plus 6.5 public holidays (for full-time roles). After 5 years completed service, the entitlement will increase to 35 days from the next annual leave year.
• Membership of the Local Government Pension Scheme.
• Discounted Glasgow Club membership and money off in our museum shops and online store.
• Option to buy extra annual leave.
• Cycle-to-work scheme.
• And much more!

Diversity matters at Glasgow Life
We're determined to reflect the extraordinary diversity of Glasgow in our workforce. Glasgow Life is on a journey to develop a workplace that reflects the communities we serve. Where everyone feels empowered to bring their full, authentic selves to work. We're a Disability Confident and Carer Positive employer and invite candidates from all backgrounds to apply. Read more about our commitment to equality and diversity on our website: Inclusive Employer.