Customer Service Assistant

Bucci Industries, founded in 1945, is a worldwide group and leader in the industrial automation and robotics and new advanced composite materials sectors.

We operate in the field of automation and industrial robotics under the brand names IEMCA, Giuliani, Sinteco, Vire, ZETA, held by Bucci Automations S.p.A. and in the new advanced composite materials sector with Bucci Composites S.p.A.

For Bucci Industries UK Limited, we are hiring a Customer Service Assistant based in Cheltenham.

ABOUT THE ROLE:

We are looking for a detail-oriented and proactive Customer Service Assistant to support our sales operations and ensure a seamless order management process from start to finish. In this role, you will be the link between our customers, internal teams, and partners, ensuring the accuracy of order data, the coordination of shipments, and the smooth processing of invoices. Your ability to manage information and communicate effectively will be key to delivering an outstanding customer experience.

Main Responsibilities include:

1. Manage and process customer orders, ensuring all necessary information is collected and correctly entered.
2. Coordinate with internal teams to follow up on order progress, shipping, and delivery timelines.
3. Maintain accurate and up-to-date customer and order information in the company’s systems.
4. Provide regular updates to customers and act as a point of contact for inquiries related to their orders.
5. Support invoicing activities and assist with documentation and reporting when needed.
6. Contribute to continuous improvement efforts aimed at streamlining processes and enhancing customer satisfaction.

WHAT WE OFFER:

At Bucci Industries Group, we are committed to fostering a dynamic and inclusive workplace where our employees can thrive. When you join our team, you can expect:

Innovative Environment: Join a team that is at the forefront of industry innovation. You will work with cutting-edge technology and be part of projects that shape the future.

Collaborative Culture: We pride ourselves on our collaborative and supportive work environment. Our diverse team works together to achieve common goals and drive success.

Join Bucci Industries Group and be part of a company that values its employees and strives for excellence. Our motto is People, Passion, Technology.

Together, we can achieve great things.