Customer Service Assistant

TN United Kingdom; Caerphilly; On-site; GBP 18,000 - 26,000; Full time

Job description

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We love to entertain! It’s in our DNA!... and it’s not just about bowling.
We have lots more to offer from Houdini’s Escape Rooms, to Karaoke rooms, 4D
Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully
licensed bars including cocktails, and of course our fabulous food menu.

We have something fun for all the family to do, regardless of age. Our centres
are fantastic places to visit, and even better places to work in. Why not come
and help us entertain?

We are looking for people who want to work in a fun environment. You
need confidence, energy and a positive attitude. The rest we can teach you!!

The Role

As a Customer Service Assistant, you will deliver an outstanding experience
for our customers. This includes booking customers in at reception, being a
point of contact for customer questions, being alert to sales opportunities,
hosting individuals and children's parties, delivering food to the lanes, keeping the centre clean and tidy.

You will work efficiently, show initiative and be friendly. Exceptional
customer service will be at the heart of your role. You will also need to be
confident and comfortable when dealing with customers.

Skills You Need

• Full of determination, enthusiasm, and be able to work in a fast-paced
  environment
• A nothing is too much trouble attitude
• Able to provide high levels of customer service and have strong communication
  skills
• Fully flexible around working pattern (evening and weekends will be required)
• Be approachable and helpful
• Be organised and able to multi-task
• A strong team player

Benefits

• Tenpin Treats – Retailer discounts, Smart Tech and Best Doctors
• Free Bowling for family and friends
• Free Food (when working 6 hours or more)
• Enhanced Maternity, Paternity, Adoption leave
• Medicash Health Care Cash Back Scheme
• Employee Assistance Programme
• Free counselling
• Life assurance – 2 x annual salary
• Long Service Awards
• Recommend a Friend Scheme
• On the Spot Rewards

If you are looking for career development, then Tenpin is a great place
to start. We continually strive to develop our network of impressive and highly
successful sites, and recognise great people contribute to great success! Most
of our managers joined us as a Team Member and have progressed into management
or senior roles.

What Happens Next?

If you are ready to develop your career with us, click apply and
complete the short application process (2 mins).