Customer Service Assistant

If you have worked in the Insurance sector, then you may want to consider this position as a Case Assessor. You will be joining a really successful organisation where there are excellent prospects.

Some of your duties will include:

• Managing complaints received from tenants and members which are covered under Property Redress Scheme.
• Receiving and handling complaints ensuring that all KPI’s and timescales are managed during the process.
• Collecting all relevant complaint evidence and information to help resolve complaints.
• Managing own case files and progressing cases through each stage of the process.
• Providing advice to complaints and members by telephone and email with the aim of resolving issues.
• Communicating with Letting Agents, leasehold management companies, landlords, and tenants.