Customer Service Apprentice

Job Description

About the role
We are looking for 4 Customer Service Apprentices to join our Customer Service team in Oldham. The apprenticeship will last for approximately 18 months and offers the opportunity to study for a Customer Service Practitioner level 2 apprenticeship whilst working and earning a monthly salary. Our working style is Hybrid, which means you will spend some of the week working from home covering the operating hours of 9:00am-5:00pm (35-hours per week).

Reporting to the Customer Service Team Manager, you will be supported by your manager and team members and will learn the importance of delivering good customer service. You will also learn about frontline customer contact service, how to maintain accurate records and how we use policies and procedures in our daily jobs. You will complete Apprenticeship milestones with YMCA and will have time away from work to further your learning.

The salary is dependent on your age, and is above Government recommendations for National Minimum Wage and Living Wage:

• Under 18: £14,955 per annum for Year 1
• 18-20: £16,623 per annum for Year 1
• Under 21: £17,800 per annum for Year 2
• 21 & Over: £20,974 per annum for Years 1-2

What we’re looking for
We are a customer-focused organisation, so we know that how we do things is just as important as what we do. You will not only be committed to learning, but you’ll also have the drive to learn about great customer service and a willingness to deliver an efficient service.

Essential requirements:

• Able to work effectively within a team.
• Able to work methodically, following agreed procedures and accurately process data and information.
• Ability to work under pressure in a fast-paced environment.
• Good attention to detail.
• Knowledge of Microsoft Office (Outlook, Excel and Word).
• Excellent numeracy skills.
• Excellent timekeeping.
• Good oral and written communications.

Desirable Qualifications:

• GCSE Level 5 in Maths and English, or the ability to complete these with support by the end of the apprenticeship.

Application Process:
As part of our application process, you will be required to complete a short video where you will be asked to answer 4 questions. You must complete the video using a mobile device by midday on Monday 14th April 2025.

Interview Process:
We will be conducting an Assessment Centre which will take place at our Bower House office in Oldham, on Wednesday 23^rd April 2025 and Thursday 24^th April 2025.

If you’re interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. Please ensure you attach a cover letter with your application.

About Us
The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.