Customer Service And Sales Representative

Affinity Sales and Marketing; Nottingham; On-site; GBP 20,000 - 30,000; Full time

Job description

Are you a friendly, detail-oriented person looking to kickstart or advance your career in customer service? Do you enjoy helping people and solving problems?

If so, we’ve got the perfect opportunity for you. Join us as a Customer Service and Sales Representative in Nottingham, where you’ll be part of a team that’s making a real difference in how we engage with our customers.

In this role, you’ll be the first point of contact for customers, providing exceptional service and support. Your day-to-day will involve answering questions, resolving issues, and ensuring each customer has a positive experience. This is a great chance to develop your communication and problem-solving skills while gaining valuable experience in a customer-focused environment.

Here’s what you’ll be doing:

1. Customer Support: You’ll be the go-to person for customer inquiries, offering accurate information and helping with any questions or concerns.
2. Order Processing: Assisting customers with placing orders and ensuring everything runs smoothly and efficiently.
3. Issue Resolution: Handling customer complaints and sorting out any issues in a timely, professional manner. You’ll also know when to escalate more complex problems to the right department.
4. Feedback Collection: Gathering customer feedback to help improve our products and services, and sharing those insights with the team.
5. Customer Relationship Management: Building positive relationships with customers, ensuring they’re happy with the service and addressing any ongoing concerns.
6. Admin Support: Managing data entry, filing, and keeping customer records accurate and up-to-date.
7. Team Collaboration: Working closely with other team members to deliver a seamless customer experience and sharing best practices.

You’re a great fit if you:

1. Are friendly, approachable, and communicate well.
2. Have a passion for helping people and delivering great customer service.
3. Pay attention to the details and can juggle multiple tasks.
4. Feel comfortable working independently and as part of a team.
5. Have a positive attitude and are eager to learn and grow in the role.

Why work with us?

1. You’ll gain valuable customer service experience that looks great on your CV.
2. Competitive pay with bonuses based on your performance.
3. Ongoing training and support to help you succeed and progress in your career.

Ready to apply?

Send us your CV, outlining your interest and any relevant experience, and our HR team will get back to you within 1-3 business days.

Start your journey with us as a Customer Service and Sales Representative in Nottingham and play a key role in delivering outstanding service to our customers! Apply today – we can’t wait to hear from you!