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Customer Service and Planning Team Leader

ZipRecruiter

England

Remote

GBP 38,000

Full time

27 days ago

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An established industry player is seeking a Customer Service and Planning Team Leader to enhance operational efficiency in a thriving environment. This role involves managing customer orders, leading a dedicated team, and ensuring exceptional service delivery while optimizing fleet utilization. The ideal candidate will possess strong leadership and communication skills, thrive under pressure, and demonstrate a commitment to continuous improvement. With a focus on professional development, this position offers a permanent contract and a competitive salary, making it an exciting opportunity for those looking to advance in the transport and logistics sector.

Training and Development Opportunities

Work from Home

Flexible Working Hours

Experience in a customer-focused and planning environment.
Proficient with new technology and IT skills.

Manage customer orders and ensure optimal fleet efficiency.
Lead the Customer Service and Planning team to improve operations.

Communication Skills

Leadership

People Management

Organisational Skills

Resilience under Pressure

Decision Making

Customer Service

SAP Modules

Transport Management Systems

Job Description

Your new company
You will be working for a global building materials company based in Coventry. They are currently experiencing a period of growth and transition and are looking for a Customer Service and Planning Team Leader to manage and improve the operational efficiency of the planning and customer service function.

Your new role
Reporting to the UK Customer Service and Planning Manager, this role will lead the Customer Service and Planning team. The role involves managing customer orders and amendments for the business, ensuring optimal fleet efficiency and cost-effectiveness. Responsibilities include material requirements planning, capacity planning, and regular KPI analysis for improvements. The candidate will ensure timely completion of administrative tasks, liaise daily with managers and team leaders to optimise fleet utilisation, and build strong relationships with stakeholders. Effective communication within the team and the wider business is crucial to address customer needs promptly. The role also involves managing the complaints' procedure, providing consistent training and coaching to team members, monitoring performance, and driving continuous improvement through participation in initiatives and sharing best practices.

What you'll need to succeed
The ideal candidate will need excellent communication, leadership, people management, and organisational skills. Previous experience in a customer-focused and planning environment, committed to delivering exceptional customer service and meeting KPI standards. You will need to demonstrate resilience under pressure, confidently making informed decisions. A digital mindset and proficiency with new technology and IT skills are essential. Experience with SAP modules and Transport Management Systems is desirable. You will also need experience of facilitating change and driving continuous improvement.

What you'll get in return
For this role, you will receive a permanent contract alongside an annual salary of £38,000. The hours are Mon-Fri 07:00-15:45 and 08:15-17:00, which changes on a rolling basis. There is also the requirement to work 1 Saturday every 4 weeks. This will be a work from home day and will be from 07:00am-12:00pm. This role comes with great training and development opportunities and is perfect for someone looking to progress and learn within the transport and logistics sector.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.