Customer Service and Parts Manager

Do you have a strong Customer Service background and are looking for work in the Scarborough area? Are you self-motivated with a strong attention to detail? Do you have team leader or people management experience?

Would you like to join a new startup business where you can be instrumental in the direction of the business, working closely with the sales manager to drive the business forward?

We are working exclusively with a well-established company who is setting up a new arm of their business selling trailers across the East Coast, Ryedale and East Yorkshire over to Hull and we are looking for a Customer Service and Parts Manager to be instrumental in this new venture.

What the Customer Service and Parts Manager job involves

1. Recruitment, coaching, training and development of a small team.
2. Conducting one to one’s and appraisals, conducting any grievances and disciplinaries if required.
3. Speaking to customers on a daily basis face to face, over the phone and via email, delivering a high level of customer service.
4. Booking trailers in for service and repair jobs for customers, upselling service plans and parts if applicable.
5. Managing all stock levels of parts from ordering, auditing stock levels and making sure that any inaccuracies are dealt with and solutions found.
6. Raising invoices and taking payments from customers.

Skills required

1. Previous experience from a customer facing role.
2. Experience of managing people.
3. Excellent customer service skills and experience.
4. Full driving licence and be willing to tow trailers if needed.
5. Experience in automotive / retail / engineering beneficial but not essential.

Other information

Monday to Friday 8.30 – 5.00 and one in three Saturday mornings 8.30 – 13.00.

Bonus payable on a monthly basis.

This vacancy is being advertised through KD Recruitment Limited who are operating as an Employment Agency.

Due to the volume of applications we receive if you have not heard from us within 2 weeks, please assume you have not been shortlisted for this particular role.

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Job Info

Job Title: Customer Service and Parts Manager

Company: CV-Library

Location: Middlesbrough, North Yorkshire

Posted:

Closes: Jan 10th 2025

Sector: Customer Services

Contract: Permanent

Hours: Full Time