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Customer Service Ambassador

Southcoast Health System, Inc.

Wareham, West Midlands Combined Authority

On-site

GBP 40,000 - 60,000

Part time

22 days ago

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Job summary

An established industry player in healthcare is seeking a dedicated Customer Service Ambassador to join their team. This role focuses on ensuring patient satisfaction within the Food & Nutrition Department, requiring a blend of customer service skills and food service experience. You'll be responsible for obtaining meal selections, performing data entry, and assisting with cafeteria operations. With a commitment to community care and a culture of well-being, this organization offers competitive pay, generous time off, and opportunities for professional growth. If you are passionate about providing exceptional service in a healthcare setting, this position is perfect for you.

Benefits

Competitive Pay
Comprehensive Benefits Package
Generous Earned Time Off
Employee Wellbeing Program
403B Retirement Plan with Company Match
Tuition Assistance
Professional Growth Opportunities

Qualifications

  • Completion of high school with additional training or equivalent experience.
  • Minimum of one-year food service experience required.

Responsibilities

  • Support Food & Nutrition Department with customer satisfaction and meal selections.
  • Perform data entry of patient food preferences and allergies.

Skills

Customer Service
Data Entry
Food Service Experience

Education

High School Diploma
Additional Courses/Training

Tools

Patient Services Software Platform
Retail Sales System

Job description

Overview

Community Focused. Care Driven.

Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - it’s our way of life, and you’ll be at the heart of it.

Southcoast Health is a not-for-profit, charitable, health system with multiple hospitals, clinics and facilities throughout Southeastern Massachusetts and Rhode Island.

Nestled in local communities, Southcoast Health provides inclusive, ethical workplaces where our highly skilled caregivers offer world-class, comprehensive healthcare close to home.

Find out for yourself why Southcoast Health has been voted ‘Best Place to Work’ for 7 years in a row!

We are searching for a talented Customer Service Ambassador

Hours: Per Diem

Shift: Day/Evening shift with weekend and holiday rotation

Location: Tobey Hospital – Wareham, MA

A career at Southcoast Health offers you:

  • A culture of well-being that embraces, respects, and celebrates the rich diversity of one another and the communities we serve.
  • Competitive pay and comprehensive benefits package.
  • Generous Earned Time Off Package**.
  • Employee Wellbeing Program.
  • 403B Retirement Plan with company match.
  • Tuition assistance / Federal Loan Forgiveness programs.
  • Professional growth opportunities and customized leadership training.

**Available to regular status employees who are scheduled to work a minimum of 24 hours.

Southcoast Health is an Equal Opportunity Employer.

Responsibilities

Under general supervision of the Team Lead Clinical & Patient Food Services, perform a variety of duties in support of the Food & Nutrition Department, including ensuring customer and patient satisfaction, obtaining patient meal selections as close to mealtime as possible, performing data entry of patient food preferences and allergies into the Patient Services Software Platform, screening patients for nutritional risk, following cash-handling practices/procedures, setting up cafeteria stations, etc. As directed, work retail assignments to meet the needs of cafeteria customers, including use of the retail sales system.

Qualifications
  • Equal to completion of four years of high school plus additional courses or training or the equivalent knowledge or experience required.
  • Minimum of one-year food service experience required.
  • Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired.
  • Compensation: Pay rate will be determined based on level of experience.
Pay Range

USD $15.78 - USD $22.22 /Hr.

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