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Customer Service Agent
Adecco
Harlow
On-site
GBP 25,000
Full time
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Job summary
Join a rapidly growing company as a Customer Service Agent, where your role is vital in providing exceptional support to customers. This position offers a chance to thrive in a dynamic environment, dealing with a variety of customer inquiries and ensuring their needs are met with professionalism and care. Enjoy a range of fantastic perks, including gym contributions, employee discounts, and more, while being part of a team that values your contributions and fosters career progression. If you're looking for a fulfilling role in a supportive workplace, this opportunity is perfect for you.
Benefits
Qualifications
- Experience in customer service roles with strong communication skills.
- Ability to handle inbound and outbound calls professionally.
Responsibilities
- Manage inbound and outbound calls, providing solutions to customer issues.
- Update CMS System to maintain accurate information.
Skills
Tools
Job description
Customer Service Agent
Location: Harlow (Office based)
Salary: £24,570 plus potential bonus
Hours: Monday - Friday (Shifts- 8am-4pm, 10am-6pm)
Rapidly growing business with great career progression opportunities.
Do you want to work for a rapidly growing, successful business that nurtures a fresh and modern approach in how they manage their customer needs?
Our client's organisation: They believe in taking care of their team. Here are some of the fantastic perks you can enjoy:
- Gym Contribution
- Cycle to Work Scheme: Pedal your way to work and save money.
- Long Service Awards: We value loyalty and recognise commitment.
- Employee Discount Scheme: Enjoy discounts on various products and services.
- Employee Assistance Programme: Support for your well-being at work and home.
- Death in Service Benefit: Peace of mind for you and your loved ones.
- Company events/lunch in the office!
- Eye-Care Vouchers
- Referral Scheme: Earn rewards for referring great talent.
- Fruit Delivery Wednesdays: Enjoy fresh fruit delivered to the office!
- Dress down Fridays!: Come to work in comfort while looking professional.
Duties:
- Dealing with both inbound and outbound calls in a professional and polite manner (please note this is NOT a sales or cold calling role).
- Helping customers solve any problems by providing suitable solutions in order for the call to be successful.
- Handling account queries and liaising with various departments.
- Updating CMS System to ensure information is up to date and accurate.
- Setting up payment arrangements and following all required procedures.
Exciting opportunity to be part of a fantastic company that believes in you!
Interviews to be held next week.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role, your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
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