Customer Service Agent

Videalert Greater Manchester, England, United Kingdom

Customer Service Agent

Videalert Greater Manchester, England, United Kingdom

2 days ago Be among the first 25 applicants

Marston Holdings Limited has an exciting opportunity for a Customer Service Agent to join their team on a 3-month fixed term basis.

This is a part-time, 16 hours per week office-based role.

As a Customer Service Agent with Marston Holdings Ltd, you will have a pivotal role in our contact centre engaging with customers and helping them find a solution whether that’s processing payments or helping them resolve a query. This role involves taking inbound calls, processing payments, and answering queries.

Person Specification:

• Experience of handling and resolving difficult situations
• Effective communication and organisational skills
• Good understanding and use of Microsoft Office Applications
• Excellent phone manner
• Strong time management and organisational skills
• Comfortable working alone as well as part of a team

• Hours: Great work-life balance
• Monday to Friday, working shifts between 8am - 8pm
• Contract: Part-time hours available
• Enhanced Maternity and Paternity Package (subject to eligibility criteria)
• Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising, and wellbeing

If this sounds like the job for you, please apply.

Marston Holdings Limited - MHL is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology offering services that support local and central government utilities and private sectors through the delivery of market-leading integrated technology-enabled solutions from design and implementation to management and recovery.

We are an equal opportunity employer which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status, or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

New starters will be subject to clearance through the Disclosure and Barring Service. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.

Seniority Level

• Entry level

Employment Type

• Part-time

Job Function

• Customer Service