Customer Service Agent

Response Consulting; Coventry; On-site; GBP 28,000; Full time

Job description

Temporary ongoing - permanent opportunities for the right candidate

Binley based office

Full time - 40 hours pw

Weekly rotational shifts - 7am-4pm / 8am-5pm / 8.30am-5.30pm

£27,500

Our client, a large, established company based in Binley, is looking for a Customer Service Agent to join their team.

The Key Responsibilities

• Ensuring all internal and external enquiries are answered, recorded, and responded to in a timely manner, resolving any issues.
• Liaising across internal departments to ensure orders are processed and deliveries are made.
• Dealing with purchase orders and ensuring they are in line with standard procedures.
• Using an internal system alongside SAP to respond to queries and process all orders.

Minimum Requirements

• Experience in a customer service environment - It is imperative that you are comfortable over the phone.
• Good with IT - quick to pick up new systems.
• A confident multitasker.
• Accurate Data Entry skills.

The Ideal Candidate

• Extremely reliable.
• Great attention to detail.
• A great problem solver - able to deal with issues in a calm and measured manner.

Interested?
Please apply below.

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Working through Caraires...

• We pay the same hourly rate as your permanent equivalent from day one.
• We pay a 3% employer contribution towards your pension.
• We pay annual leave as you accrue it from day one.
• We will ensure you receive regular contact from a Caraires consultant. Feel free to pop in or call at any time.
• Recommend a friend and you will receive a £25 retail voucher when they work a full week.
• Employee of the month: You could win a monthly prize if you're nominated by your line manager.
• We will deliver seasonal gifts as a token of recognition for your hard work.

The Caraires Consultancy operates with integrity by treating our clients, applicants, and suppliers in a fair and honest manner - as we want to be treated.