Customer Service Advisor (Trainee)

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Customer Service Advisor (Trainee), Hampshire

Client:

Location: Hampshire, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

2465809bf9dd

Job Views:

7

Posted:

03.03.2025

Expiry Date:

17.04.2025

Job Description:

We are working with a Car Main Dealership in the Winchester area of Hampshire who are actively looking for a Trainee Customer Service Advisor to join their friendly team.

No Automotive experience necessary. Strong Customer Service background essential!

Job Role – Motor Vehicle Trainee Customer Service Advisor

Salary – circa 22 – 24k

Customer Service Advisor Duties include:

• Ensuring customers are aware of service and repair work required to their vehicles in a professional manner.
• Advise on estimated costs of repairs and work to be undertaken.
• Sell additional products as appropriate to customers’ needs.
• Advise on timescales and collection arrangements.
• Produce job cards on in-house computer system.
• Update customer and vehicle records.
• Document all warranty work in accordance with manufacturer policy.
• Preparation and completion of invoices.

For this Customer Service Advisor position you will have:

• Previous experience within Customer Service is essential.
• Enthusiastic and passionate about the motor trade.
• Full driving licence.

As a Customer Service Advisor, you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.

In particular, my client is looking for someone with strong customer service skills who has excellent customer rapport and can deliver great CSI results, along with being confident with up-sell opportunities.