Customer Service Advisor - Part Time

Hours: 16 hours per week.

If you've got experience of delivering outstanding customer service, why not join our team at HSBC as a Contact Centre Customer Service Advisor and enjoy all the rewards of working for one of the world's leading banks.

As well as a salary starting from £23,205 for a 35-hour week pro rata, we offer free parking, on-site gym, and subsidized on-site nursery - not to mention an impressive range of company benefits including 25 days' paid holiday (+ bank holidays) pro rata, employee discounts and pension/healthcare schemes. We also provide hybrid working which gives you the best of both worlds.

Please be aware applications are open to all UK residents over the age of 18 currently with a valid right to work in the UK; we are unable to offer sponsorship for this role.

Your Responsibilities:

Provide our customers with exceptional telephone-based customer service to help resolve their queries in a friendly and professional way.

• Be resilient, able to work in a busy contact centre environment, and hold conversations with customers on the telephone.
• Have the technical ability to use multiple systems to process a wide range of transactions at pace, whilst maintaining a high degree of accuracy.
• Be a problem solver with excellent attention to detail.
• Be happy to support in educating our customers around HSBC products and alternative digital banking platforms.

Training and Commitment:

Although Customer Service experience and crystal-clear communication is desirable, you don't need to have banking experience, as we can teach you everything you need to know via our comprehensive training programme. This covers 4 weeks to get you up-to-speed with your role and our systems and products followed by a further 11 weeks support in our Academy where you'll be taking your first live customer calls with the support of a peer coach. Our Training and Academy hours are Monday to Friday 4pm-8pm and training and academy support will be 100% face-to-face in the office, and we ask that you do not take any holidays during this time. You must also be able to commit to the role for a minimum of 12 months.

Working Patterns:

Our Contact Centre is open between 8am to 8:00pm Monday to Sunday. We have a variety of working patterns created to suit you, including compressed shifts with up to 3 days off each week.

We operate a hybrid working environment, which means you will work at our office in Hamilton some of your time and then remotely from home. Please note, our contact centre team will be moving to Maxim Park ML1 4WQ in early 2025, so please do consider if this will be commutable for you. To be able to work from home, you will need to ensure you have a suitable office set up which includes a desk and a chair in a location which is free from the interruptions of day-to-day life. We will provide you with the technology required to do your role, but you'll need to have a home Fibre Broadband connection with a minimum speed of 10MPS.

Diversity and Inclusion:

Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.