Customer Service Advisor & Office Administrator

UBT; Reading; On-site; GBP 28,000

Job description

Location: Reading

Employment Type: Full-time, Office-based

Working Hours: Monday - Friday, 8:30 AM - 4:30 PM

Salary: £28,000 per annum (DOE)

Benefits: 21 days holiday + bank holidays, modern sit-stand desks, newly refurbished offices, and career progression in a growing business

About The Company

A well-established and growing specialist in property management and lettings, this company is a market leader in lock-up garage management, acquisitions, and consultancy services across London and Southern England. With a strong reputation for quality, environmental responsibility, and customer satisfaction, they offer an exciting opportunity to join a dynamic and expanding team.

The company prides itself on a professional yet friendly working environment, where employees are valued, supported, and encouraged to develop their careers.

The Role

As a Customer Service Advisor & Office Administrator, you will be the first point of contact for customers, handling inquiries, managing administrative tasks, and ensuring the smooth day-to-day running of the business.

Key Responsibilities:

1. Handle customer calls and inquiries professionally
2. Maintain and update online property advertisements
3. Follow up with prospective tenants and manage waiting lists
4. Process data entry, update records, and manage email correspondence
5. Upload property photos, certificates, and reports
6. Assist with general office administration, including ordering supplies
7. Follow up on outstanding payments and coordinate key dispatch
8. Notify tenants of upcoming maintenance work
9. Support senior management with administrative tasks as needed

Requirements

Candidate Profile

We're looking for a proactive, organised, and customer-focused professional with:

1. Strong telephone and communication skills
2. Confidence in handling customer inquiries and problem resolution
3. Proficiency in Microsoft Office (Outlook, Excel, Word)
4. Excellent time management and attention to detail
5. A team-oriented and adaptable approach

Why Apply?

1. Join a growing, forward-thinking company with career progression opportunities
2. Work in a modern, newly refurbished office
3. Be part of a supportive and friendly team culture
4. Competitive salary and benefits package

If you are passionate about customer service and administration and want to grow your career in a thriving business, we would love to hear from you!

Apply now to take the next step in your career!