Customer Service Advisor - not for Profit business

• Opportunity working for a leading not-for-profit business
• Weekly pay & immediate start

About Our Client

The employer is a large organization in the not-for-profit sector. They have a robust presence in Manchester and are well-regarded in the community for their commitment to delivering excellent customer service.

Job Description

• Respond to customer inquiries via phone, email and social media platforms
• Maintain customer service standards by providing efficient and professional service
• Resolve customer complaints and escalate them when necessary
• Collaborate with other departments to ensure customer satisfaction
• Record customer interactions and transactions accurately
• Follow communication procedures, guidelines, and policies
• Manage administrative tasks related to customer service
• Maintain customer confidentiality and adhere to data protection regulations

The Successful Applicant

A successful Temporary Customer Service Advisor should have:

• A background in customer service or a related field
• Excellent verbal and written communication skills
• The ability to handle difficult customers with patience and professionalism
• Good problem-solving skills and the ability to think on their feet
• Strong organisational skills and the ability to multi-task
• Knowledge of CRM systems and practices

What's on Offer

• Hourly rate £13.00
• A supportive work environment in the not-for-profit sector
• The opportunity to make a significant impact in the Manchester community
• A temporary role with potential for permanent placement

If you are passionate about customer service and want to make a positive impact in the not-for-profit sector in Manchester, we would love to hear from you.