Customer Service Advisor- Natwest/Ulsterbank Belfast

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Customer Service Advisor - Natwest/Ulsterbank Belfast, Belfast

Client:

Teleperformance

Location:

Belfast, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

26.03.2025

Expiry Date:

10.05.2025

Job Description:

Are you ready to take your career to new heights?

• Location: Natwest/Ulster Bank, Belfast City Centre - office based training and grad bay (7 weeks). Hybrid once training complete. Great public transport links!
• Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 01:00
• Training Duration: 3 weeks training onsite, 4 weeks grad bay onsite

Description of the Job:
Provide a proactive and reactive service to ensure that our customers meet all of their financial arrangements in line with their financial goals.

Key Responsibilities:
At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers on the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.

Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience. Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.

Join us as a Customer Service Advisor:

• Deliver excellent service to our customers, keeping their needs and financial goals in mind at all times.
• Educate customers on the different ways they can do their banking and support them in choosing the options that work best for them.
• Be detail-oriented to compliantly complete processes and procedures, while providing each customer with a seamless experience.

What you'll do:
In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.

Your duties will include:

• Supporting the bank’s way of working to help as many customers as possible.
• Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business.
• Resolving complaints and errors quickly and ensuring that the relationship with the customer is fully restored.
• Ensuring each customer interaction leaves the customer satisfied that their needs have been met.

The skills you'll need:
To join us in this role, you’ll have experience working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.

We’re also looking for you to demonstrate:

• Excellent communication skills, both verbal and written.
• A background of working within a regulatory environment.
• Good technology skills with the ability to use Microsoft Office.
• A customer-focused attitude.

What you get from us:

• Perks at Work – Savings Discounts / Free Online Classes.
• Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GP’s, Mental Health Support, Financial Advice, Legal Advice.
• Critical Illness – up to £10,000.
• Cycle to Work Scheme.
• Holiday Purchase Scheme.
• Length of Service Awards.
• Monthly Inspire Awards – For the best of the best.
• Refer-A-Friend earns up to £1,200 for you.
• Monthly Wellbeing Webinars.
• Dedicated Employee Experience Progress – Here to support TP journey.